Strategic Overview
Account Manager, Enterprise at Dandy is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction. Leverage data and performance metrics to identify…
The role is listed for United States with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Sales, Director.
Key information at a glance
About This Role
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams…
Key Responsibilities & Objectives
- Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
- Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
- Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals.
- Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments. Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
Required Qualifications & Candidate Blueprint
- 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
- Proven success managing and growing large, complex, multi-location customer accounts .
- Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
Salary & Benefits
Published compensation: USD 120,000 – 120,000 / yearly
- Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape.
- 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
Salary Benchmark
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Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Position Overview
Dandy is seeking an Enterprise Account Manager to oversee and grow relationships with our largest and most strategic customers — multi-location dental groups, DSOs, and key enterprise accounts. You will serve as the primary partner to executive and clinical leaders, driving value across their organizations through consultative engagement, data-driven insights, and expansion strategies.
As the owner of a smaller, high-impact book of business, your primary goal is to increase average revenue per practice and retain the existing business by delivering exceptional customer experiences, identifying strategic growth opportunities, and aligning Dandy’s solutions to enterprise-level business objectives. You will collaborate closely with Sales, Operations, Product, and Support teams to ensure seamless execution and measurable results for our largest partners.
Key Responsibilities
Strategic Account Management
Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts).
Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals.
Commercial Growth
Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments.
Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services.
Customer Relationship Leadership
Build and maintain executive-level relationships with key stakeholders at top accounts.
Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration.
Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth.
Clinical & Operational Expertise
Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape.
Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations.
Collaborate with Dandy’s product and clinical teams to provide feedback that drives innovation and customer success.
Cross-Functional Collaboration & Continuous Improvement
Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling.
Contribute insights from enterprise accounts to influence product roadmap and operational improvements.
Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.
Qualifications
5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
Proven success managing and growing large, complex, multi-location customer accounts.
Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
Analytical and data-driven, with the ability to translate metrics into actionable insights.
Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
Highly motivated, performance-oriented, and passionate about improving the customer experience.
Willingness to travel about 40% for key customer meetings, industry events, and company offsites.
Req ID: J-1218
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates whose experience matches Sales, Director. Its strongest career signal is the scope of the work itself — particularly Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Sales, Director, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
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