Strategic Overview
Atlassian Administrator 1726 at Softgic is a uiux opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
The role is listed for Worldwide with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include DevOps & Infrastructure, Senior.
Key information at a glance
About This Role
This is a remote position.
We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM) , ensuring these platforms effectively support business processes and operational goals across the organization.
The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.
Key Responsibilities & Objectives
- Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.
Required Qualifications & Candidate Blueprint
- Atlassian certifications (ACP or equivalent).
- ITIL Foundation certification.
- Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
This is a remote position.
We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM) , ensuring these platforms effectively support business processes and operational goals across the organization.
The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.
Key Responsibilities
- Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.
- Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.
- Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.
- Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.
- Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.
- Conduct periodic access reviews and support compliance and audit requirements.
- Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.
- Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.
- Provide technical support and guidance to end users, resolving issues and answering platform-related questions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.
- Participate in governance initiatives, platform optimization, and continuous improvement efforts.
Requisitos
Education & Experience
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
- Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud .
Technical Skills
- Strong expertise in:
- Jira workflow design and administration.
- Custom fields, screens, permission schemes, and notification schemes.
- Confluence administration and space management.
- Jira Service Management (JSM) and ITSM process implementation.
- Experience developing automations using:
- Automation for Jira.
- ScriptRunner (Groovy).
- Atlassian REST APIs.
- Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.
- Knowledge of identity and access management solutions, including Okta , SSO, and SAML.
- Experience managing users, groups, permissions, and security controls within cloud environments.
- Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.
- Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.
Soft Skills
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong customer-service mindset and user support experience.
- Ability to work independently and manage multiple priorities effectively.
- Strong organizational skills and attention to detail.
- Collaborative team player with a proactive and solution-oriented approach.
Preferred Qualifications
- Atlassian certifications (ACP or equivalent).
- ITIL Foundation certification.
- Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.
- Experience leading Atlassian implementations, migrations, or governance initiatives.
- Familiarity with Agile and Scrum methodologies.
- Experience with SQL, reporting tools, or Business Intelligence solutions.
- Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.
Position Details
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This uiux opening is a useful opportunity for candidates whose experience matches DevOps & Infrastructure, Senior. Its strongest career signal is the scope of the work itself — particularly Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground DevOps & Infrastructure, Senior, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.