Strategic Overview
Canada- Jr Software Engineer (SRE) at PointClickCare is a dev opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Support the operation of critical services owned by the SRE team. Support implementation of monitoring, alerting, dashboards, and observability improvements.
The role is listed for or Mississauga with hybrid working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include SaaS Ops.
Key information at a glance
About This Role
About the Role:
As a Junior Site Reliability Engineer, you will learn how modern software systems are built, operated, and improved in production.
You will work alongside experienced SREs who directly operate a small number of critical production services while also helping engineering teams improve reliability, observability, automation, and operational excellence.
Key Responsibilities & Objectives
- Support the operation of critical services owned by the SRE team.
- Support implementation of monitoring, alerting, dashboards, and observability improvements.
- Develop scripts and automation to eliminate repetitive operational work.
- Support development of AI assisted runbooks and operational workflows.
Required Qualifications & Candidate Blueprint
- Develop foundational understanding of SLIs, SLOs, and Error Budgets.
- 0-2 years of experience through employment, internship, or co-op programs.
- Degree or diploma in Computer Science, Software Engineering, or equivalent experience.
Salary & Benefits
Published compensation: CAD 70,000 – 80,000 per year
- Assist in monitoring service health, availability, and performance.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
About the Role:
As a Junior Site Reliability Engineer, you will learn how modern software systems are built, operated, and improved in production.
You will work alongside experienced SREs who directly operate a small number of critical production services while also helping engineering teams improve reliability, observability, automation, and operational excellence.
This role is designed for engineers who enjoy software development, automation, troubleshooting, and understanding how complex distributed systems behave under real-world conditions.
You will gain hands on experience building and using AI powered operational tooling that helps engineers investigate incidents, improve observability, automate repetitive tasks, and eliminate operational toil.
Key Responsibilities:
Production Engineering
- Support the operation of critical services owned by the SRE team.
- Assist in monitoring service health, availability, and performance.
- Participate in incident response activities under mentorship.
- Learn on-call practices and production operations.
- Assist with deployment validation and operational readiness activities.
Reliability Engineering & Observability
- Support implementation of monitoring, alerting, dashboards, and observability improvements.
- Learn how logs, metrics, traces, and events are used to diagnose production environments.
- Help identify monitoring gaps and areas for improved visibility.
- Participate in post incident reviews and reliability improvement initiatives.
- Develop foundational understanding of SLIs, SLOs, and Error Budgets.
Automation & AI Operations
- Develop scripts and automation to eliminate repetitive operational work.
- Contribute to internally developed AI powered operational tools.
- Learn how AI can accelerate troubleshooting and root cause analysis.
- Support development of AI assisted runbooks and operational workflows.
- Help identify opportunities to reduce toil through software engineering and automation.
Engineering Enablement
- Partner with development teams to better understand production systems.
- Assist teams in adopting reliability and observability best practices.
- Support operational readiness reviews.
- Learn how reliability influences software design and architecture decisions.
Required Skills and Qualifications:
- 0-2 years of experience through employment, internship, or co-op programs.
- Degree or diploma in Computer Science, Software Engineering, or equivalent experience.
- Basic programming or scripting experience.
- Strong problem solving skills.
- Curiosity and desire to learn complex systems.
- Effective communication and teamwork skills.
Preferred Qualifications:
- Exposure to Azure cloud services.
- Exposure to Kubernetes or containerized applications.
- Familiarity with observability platforms such as Datadog, AppDynamics, Grafana, Prometheus, or ELK.
- Interest in AI, automation, and distributed systems.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This dev opening is a useful opportunity for candidates whose experience matches SaaS Ops. Its strongest career signal is the scope of the work itself — particularly Support the operation of critical services owned by the SRE team. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground SaaS Ops, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.