Strategic Overview
Customer Success Leader (China) at Stripe is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Recruit, train, and lead a team of Customer Success Managers.
The role is listed for Singapore, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the China Region.
Key Responsibilities & Objectives
- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts in the China region.
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports
- Travel to China to build interactions and relationships with our users.
Required Qualifications & Candidate Blueprint
- 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Excellent written and verbal command of English and Mandarin as the position will require you to primarily work with China-based merchants
- Demonstrated passion for Stripe’s mission
Preferred Qualifications
- Prior experience at a growth stage Internet/software company
- Payments experience
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the China Region. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales or account management team, superior communication skills, and a knack for understanding unique customer needs.
What you’ll do
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the China region.
You will:
- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts in the China region.
- Develop both the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Inspire, motivate, and enable individual development to promote career growth of direct reports
- Travel to China to build interactions and relationships with our users.
Who You Are
We’re looking for someone who has:
- 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Excellent written and verbal command of English and Mandarin as the position will require you to primarily work with China-based merchants
- Demonstrated passion for Stripe’s mission
Nice to haves:
- Prior experience at a growth stage Internet/software company
- Payments experience
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates who can demonstrate experience relevant to the employer's published requirements. Its strongest career signal is the scope of the work itself — particularly Recruit, train, and lead a team of Customer Success Managers — rather than a generic title alone.
Resume & Application Strategy
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