Strategic Overview
Customer Success Manager DACH (f/m/d) at ecosio is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as managing your own portfolio of clients making sure they get the most value out of our solution.
The role is listed for Austria, Croatia, France, Germany, Hungary, Italy, Portugal, Spain, United Kingdom with a remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Job Description
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).
Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
Key Responsibilities & Objectives
- managing your own portfolio of clients making sure they get the most value out of our solution
- wellbeing support, including mental health resources and employee assistance programs
Required Qualifications & Candidate Blueprint
- experience in B2B SaaS sales
- experience with cross- and up-selling
Preferred Qualifications
- experience selling EDI / e-invoicing / ERP solutions
- our remote-first culture lets you work remotely from one of our designated countries
- flexible working hours to suit your schedule and priorities
- annual personal development budget to invest in conferences, courses, or career coaching
- home office allowance to create a workspace that fits your needs
- regular events and trips to connect, celebrate, and have fun with the team
- workations of up to 90 days per year within the EU, combining travel and productivity
- wellbeing support, including mental health resources and employee assistance programs
- additional country-specific benefits based on your location
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- home office allowance to create a workspace that fits your needs
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Job Description
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).
Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
You'll connect with the role if you enjoy...
- driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
- managing your own portfolio of clients making sure they get the most value out of our solution
- partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
- listening to your customers and communicating their feedback to ensure our products and services meet their needs
- navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions
- executing sales campaigns in close cooperation with marketing
To connect with ecosio it is important to have...
- experience in B2B SaaS sales
- German language skills on a native / C2 level, fluent English skills
- experience working with a portfolio of existing customers
- experience with cross- and up-selling
And nice to have...
- experience selling EDI / e-invoicing / ERP solutions
By connecting with us you will experience...
- our remote-first culture lets you work remotely from one of our designated countries
- flexible working hours to suit your schedule and priorities
- annual personal development budget to invest in conferences, courses, or career coaching
- home office allowance to create a workspace that fits your needs
- regular events and trips to connect, celebrate, and have fun with the team
- workations of up to 90 days per year within the EU, combining travel and productivity
- wellbeing support, including mental health resources and employee assistance programs
- additional country-specific benefits based on your location
Sounds like a connection that works? Then apply now and we will get in touch soon!
As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.
Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates who can demonstrate experience relevant to the employer's published requirements. Its strongest career signal is the scope of the work itself — particularly managing your own portfolio of clients making sure they get the most value out of our solution — rather than a generic title alone.
Resume & Application Strategy
For the application, connect specific examples from your experience to the responsibilities and qualifications in the employer's description. Quantify outcomes from comparable work, and place the most relevant evidence near the top of the resume. When the employer explicitly names tools, platforms, leadership scope, or domain experience, use those source terms accurately and in context.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.