Strategic Overview
Customer Support Specialist (Full Remote - Philippines) at EverAI is a sales-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible Troubleshoot product issues and explain features clearly, with answers tailored to each customer.
The role is listed for Philippines with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Customer Support & Success, Director.
Key information at a glance
About This Role
EverAI — Building the Future of AI Companionship
One of the Top 15 Largest & Fastest-Growing AI Companies in the World
50 Million Users in 2 years — Help Us Reach 100M first, 500M next
Key Responsibilities & Objectives
- Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible
- Troubleshoot product issues and explain features clearly, with answers tailored to each customer
- Handle billing and subscription questions, including refunds, in line with company policy
- Escalate technical issues to the right team with clear details, so customers don’t have to repeat themselves
Required Qualifications & Candidate Blueprint
- Prior experience in customer support, community management, or a similar role
- Ability to provide effective troubleshooting and problem resolution
- Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)
Salary & Benefits
Published compensation: USD 15,000 – 16,000 / yearly
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Our Vision & Products
EverAI — Building the Future of AI Companionship
One of the Top 15 Largest & Fastest-Growing AI Companies in the World
50 Million Users in 2 years — Help Us Reach 100M first, 500M next
At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.
Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.
And we’re only just getting started!
Our Team
We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.
Alexis Soulopoulos [CEO]
• 10+ years in Tech Executive Leadership
• Co-Founder Mad Paws Holdings (from 0 to IPO)
• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23
Michael Monin [Co-founder & CTO]
• 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM
• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)
Thomas Lacroix [Co-founder & CMO]
• 8+ years in Customer Acquisition & E-commerce Growth
• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)
Maruša Fasano [CFO/Legal]
• 25+ years in Finance, Strategy, M&A
• Ex-CFO/M&A @Curatible (exited to Blackstone)
• Ex-President of the Board @SotremoSA (exited)
• Co-founder/CFO @SoftOne (exited)
Your Role
As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth.
Key Responsibilities
Customer support
Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible
Troubleshoot product issues and explain features clearly, with answers tailored to each customer
Handle billing and subscription questions, including refunds, in line with company policy
Escalate technical issues to the right team with clear details, so customers don’t have to repeat themselves
Quality and customer experience
Write replies that show empathy and address the customer’s actual question, not a generic template
Aim to meet our targets for CSAT, response time, and resolution within 24 hours
Take part in regular QA reviews and coaching, and apply the feedback to your work
Insight and improvement
Spot recurring issues in the tickets you handle and share customer feedback with the team and product
Suggest topics for the Help Center, so customers can find answers on their own
Keep learning about the product and build your customer success skills over time
Schedule
Work an assigned shift, with coverage across all seven days of the week and set rest days. Your shift may change as the company grows.
Your Qualifications
Hard Skills
Prior experience in customer support, community management, or a similar role
Ability to provide effective troubleshooting and problem resolution
Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)
Soft Skills
Strong communication & collaborative skills (perfectly fluent in English)
Goal-oriented, ownership and commitment
⚡️ Doer mindset - we are moving fast and need people who can balance execution, planning, and strategy
Humble - willing to learn, open to feedback
#NSFW - Comfortable providing support for products based on uncensored models and content
Why EverAI?
Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond
Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it
Global Impact: Top-tier user growth, real-world adoption, and cultural relevance
Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship
Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity
️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale
What We Offer
✍️ Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact
Work From Anywhere: Fully remote. Choose the environment where you do your best work
️ Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset
Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
❤️ Health & Wellness Support: Monthly allowance of100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three of your family members)
Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected
Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications
Company Laptop & Equipment: Laptop provided + monitor budget up to 250 USD + keyboard/mouse/mic/headphones budget up to 150 USD
⚡ AI Tools Access: Premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed to excel at your job, power your ideas and workflows
Top Tier Talent Is Our Multiplier
We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.
We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.
If that’s you — reach out and apply!
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This sales-support opening is a useful opportunity for candidates whose experience matches Customer Support & Success, Director. Its strongest career signal is the scope of the work itself — particularly Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Customer Support & Success, Director, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.