Strategic Overview
Full Stack Engineer, Support Experience (Greater China Support) at Stripe is a dev opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time Expand and deepen live channel….
The role is listed for United States with the working arrangement published with the role, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Stripe is a financial infrastructure platform for businesses.
Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
Key Responsibilities & Objectives
- Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
- Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
- Debug and solve critical production issues across services and multiple levels of the stack
- Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Required Qualifications & Candidate Blueprint
- 5+ years of industry software engineering experience
- Native Mandarin fluency
- Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings.
The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.
What you'll do
We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.
Responsibilities
- Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
- Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
- Debug and solve critical production issues across services and multiple levels of the stack
- Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of industry software engineering experience
- Native Mandarin fluency
- Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
- Superb communication skills working with both technical and non-technical stakeholders
- Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
- Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
- User empathy and a customer-centric approach to problem solving
Preferred qualifications
- Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
- Familiarity with real-time communication systems or messaging infrastructure
- Demonstrated technical leadership on ambiguous, impactful projects
- Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This dev opening is a useful opportunity for candidates whose experience matches the role-specific capabilities named in the listing. Its strongest career signal is the scope of the work itself — particularly Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground the role-specific capabilities named in the listing, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
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