Strategic Overview
IT Support Engineer at Anthropic is a it-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack,….
The role is listed for Zürich, CH with the working arrangement published with the role, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.
We want AI to be safe and beneficial for our users and for society as a whole.
Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Key Responsibilities & Objectives
- Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Required Qualifications & Candidate Blueprint
- Hands-on IT support experience, ideally in a fast-paced environment
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.
Key responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- Handle escalations that need cross-team coordination
- Join an on-call rotation for urgent issues outside business hours
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Communicate clearly with users at every technical level
- Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
- Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
- Help streamline onboarding and other high-volume operations as we scale
- Contribute to automation efforts
- Maintain and improve device management, identity, and access systems
- Write scripts (Bash, Python) to automate repetitive tasks
Minimum qualifications
- Hands-on IT support experience, ideally in a fast-paced environment
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration, including workspace management, permissions, and troubleshooting
- Experience supporting and administering other SaaS tools
- Understanding of identity and access fundamentals: SSO, MFA, directory services
- Familiarity with MDM fundamentals and endpoint management concepts
- Basic scripting (Bash or Python) for automation
- Strong troubleshooting skills, with a methodical and persistent approach
- Clear communicator who enjoys helping people solve problems
- Take ownership of problems and follow through until they're resolved
Preferred qualifications
- Familiarity with zero-trust security concepts and endpoint security tooling
- Networking basics: DNS, DHCP, VPNs
- Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
- Experience using AI tools to improve personal or team productivity
- Interest in developing deeper technical skills and taking on more complex systems administration over time
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This it-support opening is a useful opportunity for candidates whose experience matches the role-specific capabilities named in the listing. Its strongest career signal is the scope of the work itself — particularly Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground the role-specific capabilities named in the listing, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.