Strategic Overview
Operations Engineer, Tech Foundations at Airbnb is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging….
The role is listed for India with remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering…
Key Responsibilities & Objectives
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Required Qualifications & Candidate Blueprint
- Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience.
The Difference You Will Make:
As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.
A Typical Day:
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
- Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Your Expertise:
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
- Experience with Infrastructure as Code
- Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
- Comfort working in ticket/workflow-driven environments using Jira and Confluence
- Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus
Your Location:
This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates whose experience matches the role-specific capabilities named in the listing. Its strongest career signal is the scope of the work itself — particularly Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground the role-specific capabilities named in the listing, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.