Strategic Overview
Senior Director, BSS Engineering & Product at Vonage is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
The role is listed for Spain with a remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Key Responsibilities & Objectives
- Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management
- Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap
- Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience
- Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing
- Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
- Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists
- Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization
Required Qualifications & Candidate Blueprint
- Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS
- Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management
- Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva
- Strong grasp of end-to-end quote-to-cash and usage-based monetization models
- Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments
- Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.
Preferred Qualifications
- Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications
- Experience with partner billing, API monetisation, or subscription management at scale.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Private Medical Insurance: Adeslas
- Group Pension Plan: Generali
- Life Insurance and Group Personal Accident: VidaCaixa
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why This Role Matters:
Vonage's BSS platform is the commercial engine behind how we bill, rate, provision, and manage customers across our CPaaS and communications portfolio. As Senior Director, you'll own both the engineering and product direction of that platform globally - shaping strategy, leading delivery, and building the team that keeps it running and evolving.
Key Responsibilities:
Lead BSS Engineering:
Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management
Set engineering standards for integration, release management, test automation, observability, and technical debt
Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.
Own the BSS Product Roadmap:
Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap
Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition
Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.
Maintain Revenue Assurance & Compliance:
Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue
Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.
Shape API Platform & Developer Experience:
Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience
Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing
Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
Build & Lead the Team:
Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists
Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization
Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.
What You'll Bring:
Required
Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS
Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management
Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva
Strong grasp of end-to-end quote-to-cash and usage-based monetization models
Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments
Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.
Nice to Have
Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications
Experience with partner billing, API monetisation, or subscription management at scale.
How you'll benefit:
- Private Medical Insurance: Adeslas
- Group Pension Plan: Generali
- Life Insurance and Group Personal Accident: VidaCaixa
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
#LI-KF1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates who can demonstrate experience relevant to the employer's published requirements. Its strongest career signal is the scope of the work itself — particularly Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management — rather than a generic title alone.
Resume & Application Strategy
For the application, connect specific examples from your experience to the responsibilities and qualifications in the employer's description. Quantify outcomes from comparable work, and place the most relevant evidence near the top of the resume. When the employer explicitly names tools, platforms, leadership scope, or domain experience, use those source terms accurately and in context.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.