Strategic Overview
Senior Program Manager, Talent Development at Twilio is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional…
The role is listed for Canada with remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .
Key Responsibilities & Objectives
- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
- Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
- Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
- Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.
Required Qualifications & Candidate Blueprint
- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
Salary & Benefits
Published compensation: $99,760 – $124,700.00
- Target Bonus Percentage 15%
Salary Benchmark
This role’s published compensation is compared with active employer-disclosed ranges for the same role at the Senior level, in the same currency and pay period.
Benchmark uses active employer job postings in our database, excludes this listing, and matches the currency and pay period. It is not a third-party salary estimate; currencies are not converted.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Sr. Program Manager, Talent Development
About the job
This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.
Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.
Responsibilities
In this role, you’ll:
- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
- Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
- Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
- Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
- Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
- Experience managing vendor partnerships in the learning tech ecosystem.
- Comfort operating independently and making high-impact decisions in ambiguous environments.
- Willingness to travel for in-person training (approx. one trip per quarter).
- Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.
Desired:
- Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
- Experience influencing adoption of new technologies in large, complex organizations.
- Exceptional organizational and project management skills
- Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- $99,760-$124,700.00 CAN
- Target Bonus Percentage 15%
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates whose experience matches the role-specific capabilities named in the listing. Its strongest career signal is the scope of the work itself — particularly Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground the role-specific capabilities named in the listing, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.