Strategic Overview
Technical Customer Success Manager at Cloudinary is a sales-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Manage a portfolio of enterprise customers throughout their post-sales journey. Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
The role is listed for United States with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Customer Support & Success, Senior.
Key information at a glance
About This Role
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work…
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform. As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working…
Key Responsibilities & Objectives
- Manage a portfolio of enterprise customers throughout their post-sales journey.
- Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
- Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
- Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
Required Qualifications & Candidate Blueprint
- Experience with Digital Asset Management (DAM), media platforms, image or video technologies.
- Familiarity with CDN, cloud or developer-focused technologies.
- Experience working with enterprise SaaS customers.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
- Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.
Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.
Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform.
As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary's solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion opportunities.
This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.
Responsibilities:
- Manage a portfolio of enterprise customers throughout their post-sales journey.
- Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
- Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
- Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
- Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
- Develop and execute customer success plans to increase product adoption and support successful renewals.
- Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
- Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
- Capture customer feedback and share relevant insights with Product and Engineering teams.
- Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.
About You:
- 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment.
- Experience managing big enterprise customer relationships and supporting successful renewals.
- Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications.
- Experience working with technical stakeholders, including developers, architects or engineering teams.
- Experience conducting renewal negotiations from the technical side with the Sales Representative
- Strong customer communication and relationship management skills.
- Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
- Highly organized with the ability to manage multiple customer accounts simultaneously.
- Self-motivated, collaborative and focused on delivering an excellent customer experience.
- Willingness to travel up to 20% as required.
Preferred Qualifications
- Experience with Digital Asset Management (DAM), media platforms, image or video technologies.
- Familiarity with CDN, cloud or developer-focused technologies.
- Experience working with enterprise SaaS customers.
Compensation
Additional Information
#LI-BP1
We have you in mind. As an employee, you will experience many benefits, including:
Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend
Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This sales-support opening is a useful opportunity for candidates whose experience matches Customer Support & Success, Senior. Its strongest career signal is the scope of the work itself — particularly Manage a portfolio of enterprise customers throughout their post-sales journey. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Customer Support & Success, Senior, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
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