Strategic Overview
Training Program Manager at Stripe is a product opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams.
The role is listed for Mexico City with the working arrangement published with the role, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
Key Responsibilities & Objectives
- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
- Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
- Design assessment methodologies aligned with leading accreditation frameworks and practices
Required Qualifications & Candidate Blueprint
- 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
What you’ll do
As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery.
Responsibilities
- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
- Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
- Design assessment methodologies aligned with leading accreditation frameworks and practices
- Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
- Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
- Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
- Harmonize our training efforts across our Stripe Delivery Centers
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Preferred qualifications
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
- The ability to distill complex information into clear, concise deliverables
- Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
- Strong written and verbal communication skills with experience giving presentations
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This product opening is a useful opportunity for candidates whose experience matches the role-specific capabilities named in the listing. Its strongest career signal is the scope of the work itself — particularly Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground the role-specific capabilities named in the listing, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.