Strategic Overview
Bilingual Print Customer Success Specialist (Contract) at Staples is a sales-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Liaise with the wider account management team, to help manage the customers relationship holistically. Proactively address client concerns, troubleshoot issues, and manage client expectations.
The role is listed for Canada with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Customer Support & Success, Midweight.
Key information at a glance
About This Role
Some of what you will do:
As the Digital Print Account Specialist, your role will be divided into two main areas of responsibility.
For new ePrint business opportunities, your primary responsibilities will involve prospecting potential ePrint clients, understanding their needs, and presenting our ePrint solutions to address those needs, and preparing business cases and building requests to the Digital Print Application Team. You will serve as a vital link between Staples and potential clients, contributing directly to our expansion and success.
Key Responsibilities & Objectives
- Liaise with the wider account management team, to help manage the customers relationship holistically.
- Proactively address client concerns, troubleshoot issues, and manage client expectations.
- Basic skills with design software (Adobe Creative Suite).
- Basic colour theory, typography print production and principles of file management and design.
Required Qualifications & Candidate Blueprint
- Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors.
- Prior industry experience with knowledge of margins within multiple product categories.
- 3 years’ experience in the graphic communication & printing industry.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Conducts quarterly reviews with customers to review storefront health and performance. Consistently seeks to find opportunities for growing relationships, working closely with Program Manager, ePrint Operations and Team Manager, ePrint.
- Health and Dental benefits
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Some of what you will do:
As the Digital Print Account Specialist, your role will be divided into two main areas of responsibility.
For new ePrint business opportunities, your primary responsibilities will involve prospecting potential ePrint clients, understanding their needs, and presenting our ePrint solutions to address those needs, and preparing business cases and building requests to the Digital Print Application Team. You will serve as a vital link between Staples and potential clients, contributing directly to our expansion and success.
On going account management for ePrint clients you will be responsible for building and maintaining strong relationships with clients and our internal account management team, constantly working to understand their ongoing and changing print and communication needs and developing and executing effective strategies to help them achieve their objectives. Your role will be crucial in ensuring client satisfaction, driving revenue growth, and customer retention, working closely with our wider account management team.
Specifically, You Will:
Act as the primary point of contact for assigned customers, fostering strong relationships, and understanding their unique business needs.
Liaise with the wider account management team, to help manage the customers relationship holistically.
Partners closely with Staples Print Sales team to retain and grow program account relationships.
Maintains detailed customer account information to highlight growth opportunities for software solutions.
Conducts quarterly reviews with customers to review storefront health and performance. Consistently seeks to find opportunities for growing relationships, working closely with Program Manager, ePrint Operations and Team Manager, ePrint.
Proactively address client concerns, troubleshoot issues, and manage client expectations.
Provides guidance and supports new sales reps in the development of program account opportunities. This includes participating in customer meetings and developing pricing & services strategies for the client.
Some of what you need:
College or technical school diploma in graphic arts or related discipline or equivalent experience.
Reading-lengthy & complex texts to extract & interpret information.
Writing-technical & tailored texts.
Mathematical Skills-complete basic & complex mathematical calculations.
Basic skills with design software (Adobe Creative Suite).
Basic colour theory, typography print production and principles of file management and design.
Good use of Microsoft Office Suite (Outlook, Excel and PowerPoint).
Understands steps involved in the printing process.
Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors.
Prior industry experience with knowledge of margins within multiple product categories.
3 years’ experience in the graphic communication & printing industry.
Physical demands/working conditions:
Remote environment.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This sales-support opening is a useful opportunity for candidates whose experience matches Customer Support & Success, Midweight. Its strongest career signal is the scope of the work itself — particularly Liaise with the wider account management team, to help manage the customers relationship holistically. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Customer Support & Success, Midweight, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.