Strategic Overview
Customer Success Renewals Representative with German at Veeam Software is a sales-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Manage renewal of contracts in assigned territory to protect revenue Monitor expiring agreements and take timely action to maintain customers.
The role is listed for Poland with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Customer Support & Success, Any.
Key information at a glance
About This Role
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30…
About The Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The…
Key Responsibilities & Objectives
- Manage renewal of contracts in assigned territory to protect revenue
- Monitor expiring agreements and take timely action to maintain customers
- Collaborate positively with customers, partners and internal teams
- Be self-motivated and able to manage high volumes of communications
Required Qualifications & Candidate Blueprint
- Have minimum two years of sales experience in software or related industry
- Demonstrate strong customer service and organizational skills
- Possess basic knowledge of virtualization
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Monthly Edenred allowance of 450 PLN for meals
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About The Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
What You’ll Do
- Manage renewal of contracts in assigned territory to protect revenue
- Monitor expiring agreements and take timely action to maintain customers
- Provide accurate proposals and quotes according to customer agreements
- Handle inquiries related to pricing, co-terming, upselling and reinstatement
- Collaborate positively with customers, partners and internal teams
- Record all activities accurately in the customer relationship management system
- Achieve sales targets with focus on customer retention and revenue growth
What You’ll Bring
- Speak English and German fluently for effective communication (B2 min.)
- Have minimum two years of sales experience in software or related industry
- Demonstrate strong customer service and organizational skills
- Work effectively in a fast-paced and semi-autonomous environment
- Be self-motivated and able to manage high volumes of communications
- Possess basic knowledge of virtualization
Bonus Skills
- Proficiency with SalesForce
What You’ll Get
- 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Six free therapy sessions, plus legal and financial advice
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.
#LI-MP1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This sales-support opening is a useful opportunity for candidates whose experience matches Customer Support & Success, Any. Its strongest career signal is the scope of the work itself — particularly Manage renewal of contracts in assigned territory to protect revenue — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Customer Support & Success, Any, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.