Strategic Overview
Customer Support Representative (CSR I) Apprentice at HighLevel is a sales-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Department: Customer Support Deliver excellent customer experiences through professional and empathetic communication.
The role is listed for India with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Customer Support, Support.
Key information at a glance
About This Role
About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Key Responsibilities & Objectives
- Department: Customer Support
- Deliver excellent customer experiences through professional and empathetic communication.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.
Required Qualifications & Candidate Blueprint
- Learn HighLevel's products, tools, and support processes through hands-on training.
- Strong English communication skills, both written and verbal.
- Ability to handle challenging customer situations with patience and empathy.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Monthly Stipend: 32,000
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts.
About the Role:
Work Type: Apprenticeship
Department: Customer Support
Duration: 12 months
Shift Timings:
8 AM–5 PM CST, Monday–Friday
4 AM–1 PM CST, Monday–Friday
Monthly Stipend: 32,000
Location: Remote – India
Programme Start: November 2026
Handle customer queries through chat, email, Zoom, and calls.
Troubleshoot and resolve common product and configuration issues.
Escalate complex technical issues with clear documentation.
Deliver excellent customer experiences through professional and empathetic communication.
Learn HighLevel's products, tools, and support processes through hands-on training.
Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
Leverage AI tools to improve support efficiency and customer experience.
Recent graduates or individuals looking to start a career in technical customer support.
Strong English communication skills, both written and verbal.
Basic technical aptitude and interest in SaaS products and technology.
Good problem-solving skills and a customer-first mindset.
Ability to handle challenging customer situations with patience and empathy.
Willingness to learn new tools, processes, and technologies quickly.
Strong attention to detail and ability to work collaboratively in a remote environment.
Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Programme Details:
What you will do:
What We're Looking For:
HighLevel India Apprenticeship Policy:
This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary, and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This sales-support opening is a useful opportunity for candidates whose experience matches Customer Support, Support. Its strongest career signal is the scope of the work itself — particularly Department: Customer Support — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Customer Support, Support, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.