Strategic Overview
Learning Experience Designer at Dropbox is a uiux opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms. Create and update web-based training, learning paths, product-launch education, tutorials, multimedia…
The role is listed for Ireland with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Education & E-learning, Director.
Key information at a glance
About This Role
As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.
You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences.
Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.
Key Responsibilities & Objectives
- Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.
- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
- Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
Required Qualifications & Candidate Blueprint
- Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
- Experience using content-authoring, learning-management, or publishing platforms.
Salary & Benefits
Published compensation: EUR 37,800 – 51,200 / yearly
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Role Description
As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.
You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.
You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.
Responsibilities
Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.
Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.
Requirements
Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
Experience using content-authoring, learning-management, or publishing platforms.
Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.
Preferred Qualifications
Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.
Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.
Experience supporting product launches, localization, or customer self-service education programs.
Experience using learning analytics, customer feedback, or content-performance data to inform improvements.
Experience collaborating with distributed teams in a technology or SaaS environment.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
Ireland Pay Range
€37.800—€51.200 EUR
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This uiux opening is a useful opportunity for candidates whose experience matches Education & E-learning, Director. Its strongest career signal is the scope of the work itself — particularly Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Education & E-learning, Director, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.