Strategic Overview
Product Manager, Agent at Customer.io is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
The role is listed for LATAM, Canada, United States with a remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data.
Key Responsibilities & Objectives
- Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
- Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and Design to ensure success across all touch points
- Work with Engineering to scope and deliver improvements that produce customer value
- Communicate priorities and progress clearly across teams and leadership.
Required Qualifications & Candidate Blueprint
- 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics.
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- A clear communicator who simplifies complexity and drives alignment.
- Deep curiosity about what helps customers succeed.
- Comfort working autonomously in a remote, async-first environment.
Salary & Benefits
Published compensation: USD 137,000 – 187,200 / yearly
- We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
- We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family .
Salary Benchmark
This role’s published compensation is compared with active employer-disclosed ranges for the same role, in the same currency and pay period.
Benchmark uses active employer job postings in our database, excludes this listing, and matches the currency and pay period. It is not a third-party salary estimate; currencies are not converted.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.
What we value
- Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
- Bias to experiment — you'd rather run a test than debate an opinion.
- Clear communication — you make complex tradeoffs easy for others to follow.
- Ownership without ego — you drive your area forward and know when to ask for help.
What you'll do
- Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
- Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and Design to ensure success across all touch points
- Work with Engineering to scope and deliver improvements that produce customer value
- Communicate priorities and progress clearly across teams and leadership.
What we're looking for
- 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics.
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- A clear communicator who simplifies complexity and drives alignment.
- Deep curiosity about what helps customers succeed.
- Comfort working autonomously in a remote, async-first environment.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
Zone 1: $164,400–$187,200.
Zone 2: $150,700–$171,600.
Zone 3: $137,000–$156,000.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute Product Case discussion with Engineering team members
- 60-minute Product Case Review call with a panel
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates who can demonstrate experience relevant to the employer's published requirements. Its strongest career signal is the scope of the work itself — particularly Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform. — rather than a generic title alone.
Resume & Application Strategy
For the application, connect specific examples from your experience to the responsibilities and qualifications in the employer's description. Quantify outcomes from comparable work, and place the most relevant evidence near the top of the resume. When the employer explicitly names tools, platforms, leadership scope, or domain experience, use those source terms accurately and in context.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.