Strategic Overview
Project Manager (Service Operations) at Thumbtack is a product opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. Identify program dependencies and work with relevant teams to manage and resolve them effectively.
The role is listed for Philippines with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Project & Program Management, Any.
Key information at a glance
About This Role
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience.
Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements.
We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses.
Key Responsibilities & Objectives
- Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
- Identify program dependencies and work with relevant teams to manage and resolve them effectively.
- Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
- Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
Required Qualifications & Candidate Blueprint
- At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
- Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
- Strong analytical and problem-solving skills, with attention to detail.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Service Operations Team
We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.
About the role
As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle.
What you’ll do
Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
Identify program dependencies and work with relevant teams to manage and resolve them effectively.
Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines.
Maintain comprehensive program documentation and reporting to ensure transparency and accountability.
Collaborate with stakeholders across departments to align program objectives with organizational goals.
Monitor program risks and develop contingency plans to mitigate potential impacts.
Support the continuous improvement of program management processes and tools within the team.
Build expertise quickly in any specialization related to your program assignments.
In order to be successful, you must bring
At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies.
Strong analytical and problem-solving skills, with attention to detail.
Effective communication skills, with the ability to engage and align diverse stakeholders.
Proven ability to manage risks and navigate complex program challenges.
Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities.
PMP certification preferred.
Willingness to work on the graveyard shift.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.
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Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This product opening is a useful opportunity for candidates whose experience matches Project & Program Management, Any. Its strongest career signal is the scope of the work itself — particularly Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Project & Program Management, Any, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.