Strategic Overview
Service Desk/System Administrator at Playson is a it-support opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence. Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching,…
The role is listed for Ukraine with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Technical Support, Any.
Key information at a glance
About This Role
What this role actually is
This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Key Responsibilities & Objectives
- Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
- Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
- Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
- Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
Required Qualifications & Candidate Blueprint
- 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
- Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
- Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Unlimited Paid Time Off
- Unlimited Paid Sick Leave
- Private Medical Insurance
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
What this role actually is
This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Key Responsibilities
Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
Requirements
3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
Practical experience supporting macOS in a production employee environment.
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
Experience with equipment provisioning, inventory, and remote/international delivery.
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
Experience working in a ticketing system with SLAs, and maintaining written documentation.
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.
Nice to Have
Scripting and automation (Bash, PowerShell, Python).
Apple Business Manager, Zero-Touch / automated device deployment.
Experience with VPN, LDAP, or ZTNA solutions.
Exposure to ISO 27001 / SOC 2 processes or security audits.
Interest in security topics (access control, endpoint security, Zero Trust).
iGaming industry experience.
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).
What We Offer
Competitive Salary
Quarterly Bonuses
Unlimited Paid Time Off
Unlimited Paid Sick Leave
Remote & Flexible Working
Private Medical Insurance
Financial Support for Life Events
Professional Development Budget
International Exposure
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
HR Interview
Technical Interview
Final Interview
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Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This it-support opening is a useful opportunity for candidates whose experience matches Technical Support, Any. Its strongest career signal is the scope of the work itself — particularly Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Technical Support, Any, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
We organize source-provided information into this independent job-seeker overview. Compensation is shown only when the source provides it; the official listing remains the authority for current requirements and application instructions.