Strategic Overview
Staff Product Manager - Email AI at HighLevel is a product opportunity centered on the specialist responsibilities and outcomes described in the employer's listing.
The published role emphasizes work such as Instrumentation & Quick Wins: Establish baseline performance metrics and identify quick-win enhancements in generative text/layout prompts based on initial user feedback. Cross-Functional Alignment: Align core AI research, engineering, and product design…
The role is listed for India with remote working arrangement, giving candidates the practical context needed to assess fit before applying. Relevant signals in the listing include Product Management.
Key information at a glance
About This Role
Role Overview
HighLevel is accelerating its Email Marketing platform to become the AI-first communication engine for businesses worldwide. We are looking for a Staff Product Manager - Email AI to lead the vision and execution of our generative and autonomous marketing intelligence. In this role, you will transform how agencies and businesses create, optimize, and execute lifecycle marketing by building generative, autonomous, and…
Key Responsibilities
Key Responsibilities & Objectives
- Instrumentation & Quick Wins: Establish baseline performance metrics and identify quick-win enhancements in generative text/layout prompts based on initial user feedback.
- Cross-Functional Alignment: Align core AI research, engineering, and product design teams on key priorities and architecture milestones.
- General Availability Launch: Launch Email AI and Sequence AI into General Availability (GA) with widespread adoption across HighLevel accounts.
- Autonomous Journeys: Deliver production-ready Sequence AI capabilities that automate complex multi-touch customer lifecycle journeys.
Required Qualifications & Candidate Blueprint
- Experience: 8+ years of Product Management experience in SaaS, with focused expertise building AI/ML products, LLM integrations, generative AI interfaces, or prompt engineering workflows.
- Domain Expertise: Deep understanding of marketing automation workflows, email campaign lifecycle, and generative text/image/layout applications.
- UX Excellence: Proven track record of designing intuitive, high-adoption AI-native user experiences that simplify complex technical capabilities.
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Strategic Roadmap: Formulate a comprehensive vision and 18-month strategic roadmap for Email AI and autonomous lifecycle generation.
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts
Role Overview
HighLevel is accelerating its Email Marketing platform to become the AI-first communication engine for businesses worldwide. We are looking for a Staff Product Manager - Email AI to lead the vision and execution of our generative and autonomous marketing intelligence. In this role, you will transform how agencies and businesses create, optimize, and execute lifecycle marketing by building generative, autonomous, and predictive capabilities natively into our platform. Your mandate is to define the multi-year vision for Email AI—driving user adoption, campaign creation velocity, and engagement across the entire HighLevel ecosystem.
Key Responsibilities
1. Lead Generative Content & Layout AI Strategy
Define and execute the vision for prompt-to-email creation, AI copy generation, brand-aware messaging, and multi-language copy localization. Enable non-technical marketers to create production-ready email layouts and copy instantaneously.
2. Build Autonomous Sequence
Architect and deploy 'Sequence AI' capabilities that automatically design multi-step lifecycle journeys—such as lead nurture, cart recovery, onboarding, upsells, and re-engagement—from simple natural language prompts.
3. Drive Predictive & Send Optimization AI
Lead the development of predictive recommendations, send-time optimization engines, automated subject line scoring, and dynamic personalized content fields to continuously maximize engagement rates.
4. Establish AI Governance & Quality Safeguards
Maintain high standards for responsible AI by establishing guardrails around brand voice consistency, content quality evaluation, hallucination suppression, and global privacy compliance.
5. Drive Product Strategy & Cross-Functional Alignment
Establish a 12–18 month product roadmap for Email AI aligned with HighLevel’s broader company strategy. Partner closely with core AI, Engineering, Product Design, Customer Success, and Go-To-Market teams.
What Success Looks Like
First 90 Days
Strategic Roadmap: Formulate a comprehensive vision and 18-month strategic roadmap for Email AI and autonomous lifecycle generation.
Instrumentation & Quick Wins: Establish baseline performance metrics and identify quick-win enhancements in generative text/layout prompts based on initial user feedback.
Cross-Functional Alignment: Align core AI research, engineering, and product design teams on key priorities and architecture milestones.
First 12 Months
General Availability Launch: Launch Email AI and Sequence AI into General Availability (GA) with widespread adoption across HighLevel accounts.
Creation Velocity Uplift: Drastically reduce campaign creation time for non-technical users through natural language prompt-to-layout capabilities.
Autonomous Journeys: Deliver production-ready Sequence AI capabilities that automate complex multi-touch customer lifecycle journeys.
Requirements
Experience: 8+ years of Product Management experience in SaaS, with focused expertise building AI/ML products, LLM integrations, generative AI interfaces, or prompt engineering workflows.
Domain Expertise: Deep understanding of marketing automation workflows, email campaign lifecycle, and generative text/image/layout applications.
UX Excellence: Proven track record of designing intuitive, high-adoption AI-native user experiences that simplify complex technical capabilities.
Product Craft: Data-fluent mindset with experience defining instrumentation, writing clear outcome-focused PRDs, conducting user research, and tracking engagement metrics.
Leadership: Strong stakeholder management skills with a history of driving cross-functional alignment across Engineering, Design, AI, and GTM teams.
Nice-to-Have
Specialized ML Background: Background in predictive modeling, recommendation engines, or natural language processing (NLP).
Global Experience: Experience designing features for international audiences, including multi-language support and localized content generation.
EEO Statement:
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Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This product opening is a useful opportunity for candidates whose experience matches Product Management. Its strongest career signal is the scope of the work itself — particularly Instrumentation & Quick Wins: Establish baseline performance metrics and identify quick-win enhancements in generative text/layout prompts based on initial user feedback. — rather than a generic title alone.
Resume & Application Strategy
For the application, mirror the employer's language where it truthfully matches your background: foreground Product Management, quantify outcomes from comparable work, and place the most relevant experience near the top of the resume. If the listing specifies tools, platforms, leadership scope, or domain experience, use those exact terms in context instead of presenting an unrelated keyword list.
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