Strategic Overview
Technical Support Engineer - night shifts at Playson is defined by the responsibilities and candidate requirements in the employer's listing.
The published role emphasizes work such as Understand and analyse issues, be able to find appropriate solutions.
The role is listed for Europe with a remote working arrangement, giving candidates the practical context needed to assess fit before applying.
Key information at a glance
About This Role
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
Key Responsibilities & Objectives
- Understand and analyse issues, be able to find appropriate solutions
- Second-level customer support
- Financial Support for Life Events: We provide financial support during special life events
Required Qualifications & Candidate Blueprint
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
- Strong problem-solving and troubleshooting skills
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols (e.g., REST)
- Familiarity with the iGaming industry
- Hands-on software development experience with Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
- Basic understanding of QA processes and test environments
- Previous experience in a technical support, DevOps, or site reliability role
Salary & Benefits
The available source data does not publish a numerical salary range for this opening. We do not estimate or substitute third-party figures.
- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
- Flexible Schedule: We offer a flexible work schedule to accommodate your needs
- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events: We provide financial support during special life events
Full Job Description
The following is the complete job description supplied by the source. We sanitize unsafe markup and remove external links, but do not shorten or rewrite the employer's source content.
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have:
ready for only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role is in:
Understand and analyse issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week
What you get in return:
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development
The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.
Join us today!
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Editor’s Market Perspective (Our Custom Analysis)
Why This Position Matters
This opening may suit candidates who can demonstrate experience relevant to the employer's published requirements. Its strongest career signal is the scope of the work itself — particularly Understand and analyse issues, be able to find appropriate solutions — rather than a generic title alone.
Resume & Application Strategy
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